Shipping

Shipping Information

We use Royal Mail 24 hour Tracked service with every PCR kit dispatched. Please note, Royal Mail do not offer postal service on Sundays and Public Bank Holidays and we would not be dispatching orders on these days.

Orders will be dispatched and prioritised within 24 business working hours of being placed. Please enquire for same day delivery if you wish to choose this option.

Pleas note, Royal Mail postal services close after 1pm on Fridays, and 11am on Saturdays. There is no guarantee that orders will get dispatched after these times and will be dispatched the following Monday. Orders placed should therefore allow at least 24 hours to ensure adequate dispatch timing.

Royal Mail Shipping delays

Although we provide a tracked 24 hour delivery service, we can not guarantee Royal Mail service times due to any delays on their behalf being out of our control. In this case we will endeavour at the very first instance to inform you of any shipment delays.

Royal Mail Tracking Information

After completing your order, you will receive an email with your order invoice which will include your unique reference number as well as your Royal Mail tracking number.

Each test kit ordered will come with a prepaid postage mailing bag for you to return your sample directly to our partnered laboratory. Please retain a copy of your tracking number as this is needed in the event of tracking your parcel should there be any delays with Royal Mail services.